Refund & Cancellation Policy
Effective date: 18 July 2026 Last updated: 18 July 2026
1. Overview
This policy explains how cancellations and refunds work for Black Bird OTT subscriptions purchased at blackbirdott.com. It forms part of our Terms of Service. Payments are processed by PayHere.
2. How billing works
- A subscription gives you access to Content for the billing period shown on the Service at the time of subscribing, from the moment your payment is confirmed.
- Renewal: Subscriptions automatically renew at the end of each billing period using the payment method on file, until cancelled.
3. Cancelling your subscription
- You can cancel at any time from your account settings, or by emailing support@blackbirdott.com.
- Cancelling stops the next automatic renewal. You keep access until the end of the billing period you have already paid for, and you are not charged again after you cancel.
4. Refund eligibility
Because Black Bird OTT is a digital service that gives you immediate access to streaming Content, subscription fees are generally non-refundable once your billing period has started and access has been provided. However, we will provide a refund in these cases:
- Duplicate or accidental charge — you were charged more than once for the same period, or clearly charged in error.
- Failure to deliver — a confirmed payment did not activate your subscription and we are unable to fix it within a reasonable time.
- Unauthorised transaction — a payment was made from your account without your authorisation (subject to verification).
- Where the law requires it — nothing in this policy removes any refund right you have under mandatory Sri Lankan consumer law.
- Cooling-off period — a full refund is available if you cancel within 7 days of the charge and have not watched any premium Content during that time.
5. What is not refundable
Except where section 4 applies, we do not refund:
- fees for a billing period you have already used or partly used;
- charges where the account has breached our Terms of Service (for example credential sharing or piracy).
6. How to request a refund
Email support@blackbirdott.com with your account email, the approximate date and amount of the charge, and the reason for your request. Refund requests must be made within 7 days of the charge. We may ask for information to verify the payment and your identity.
7. How refunds are processed
- Approved refunds are returned through PayHere to your original payment method.
- Approved refunds are processed within 7 to 14 business days. The time for the money to reach you depends on PayHere and your bank or card provider.
- Refunds are made in the currency of the original transaction (LKR or, where applicable, USD).
8. Price changes
If we change subscription prices, the new price applies from your next billing period. We will give you reasonable notice, and you may cancel before the new price takes effect if you do not accept it.
9. Chargebacks
If you believe a charge is wrong, please contact us first at support@blackbirdott.com — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to suspension of your account while the dispute is reviewed.
10. Contact us
For any cancellation or refund question, email support@blackbirdott.com.